Additional Email Addresses:
Kenneth J. Vander Meeden, President & CEO
bbbceo@iserv.net
Primary contact for all administrative, legal, financial and policy related issues. Contact also for all speaking engagements, media contacts and complaints about BBB performance.
Barbara Krzemien, Director of Operations
bbbops@iserv.net
Primary contact for membership information, accounts receivable/payable, local charity information and auto related arbitrations.
Terry Glenn, Trade Practice Supervisor
bbbprob@iserv.net
Primary contact for all consumer and business complaints; trained mediator and contact for all, NON-AUTO ARBITRATIONS.
Sheila Balczak, Customer Information Specialist
bbbqep@iserv.net
Reliability reports, information requests and general information
Melissa Caldwell, Customer Information Specialist
bbbinfo@iserv.net
Reliability reports, information requests and general information
Robert Morris, Program Administrator
bbbads@iserv.net
Primary contact for all advertising complaints and questions and all BBB news releases.
Adam Offenbecker, MIS System Analyst
bbbcis@iserv.net
Responsible for all MIS related items and Voice Response System.
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